Frequently Bundled Accessories. Reliable Mac-ready high capacity portable storage. Designed for Mac. Password Protection with Hardware Encryption. Easy to Use.
Technical Specifications. System Requirements: May require reformatting for other operating systems. Product Overview.
Western Digital My Passport 500GB External Hard Drive for Mac
User Manual. Quick Install Guide. Answer ID Please select an Operating System OS from the table above to display instructions for the specific OS running at time of troubleshooting. Windows OS Issue: A drive letter that used to appear under My Computer no longer does, and the data on the drive can no longer be accessed. There could be a few reasons why the drive is not showing up under Computer.
The drive itself could have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up. It's always best to start with the most simple possible causes when troubleshooting.
My Passport for Mac - Portable Hard Drive | WD
Follow the steps below in order to eliminate the common simple issues: Sometimes, surge protectors diminish the power being supplied as more devices are added to them. If the drive is connected to a laptop docking station. The laptop docking station may not be supplying enough power to the drive.
Try connecting the drive directly to the USB port on the laptop. Try connecting the drive to a different computer If the alternate computer can see and access the drive, the primary or other computers USB port may not provide enough power for the external drive Power from USB ports can vary. I was using my external hard drive for some time and now a drive icon does not appear on my Mac Desktop or in Finder. As a result, the data on the drive can no longer be accessed. Disc 1 that came with your computer? Have you formatted the drive with Disk Utility yet?
Also be aware that the models are notorious for having fault SATA cables - but we'll discuss that after you tell us how you've formatted the drive s. Communities Contact Support.
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Question marked as Solved User profile for user: Make sure it is a notebook hard drive, 2. View answer in context. Helpful answers Drop Down menu. Csound1 Csound1. Desktops Speciality level out of ten: Loading page content.